Frequently Asked Questions
Everything you need to know about shopping with A Friend Indeed Australia.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
What is your returns policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
Do you offer international shipping?
Currently, A Friend Indeed Australia ships exclusively within Australia and to New Zealand. We are looking to expand to more international destinations soon.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress.